Potential problems a user can face at the time of logging in. Explained below is the appropriate action which has to be taken in each case

>> Your user ID or password is incorrect.

a)   Please check the user ID entered by you.

b)   Your Business Code is the user id e.g. if you are an Insurance Advisor, please enter your advisor code. if you are a Corporate Agent, please enter your Corporate Agency Code. If you are Business Mentor, please enter your Business Mentor Code.

c)   User id is not case sensitive.

d)   Please check the password entered by you.

e)   Password is case sensitive.

f)   If you have forgotten your password, please click on Generate Password link.

g)  If you enter incorrect password 5 times, your account will be locked.

>> Your account is locked.

If your Account is locked, kindly Generate Password to unlock it or call our toll free no. 1800 270 7000.

>> Change password

Login with your user ID and password. Go to Change Password link available at the bottom of the page. Change your password.

NOTE: In case you face any other problem or need assistance, please call our toll free no. 1800 270 7000.